https://www.etsy.com/uk/shop/AceCharacters

WHAT IS POLYMER CLAY:

It is a type of modelling medium based on PVC, not an actual clay.  When the figures have been moulded, they are cured in the oven and become a sturdy, plastic type of material which doesn't deteriorate in quality over time.  Polymer clay is not edible.  It conforms to European Standard EN 71 Part 5 and bears ACMI seal AP Non toxic



WHAT SIZE ARE THE FIGURES:

The smaller ones are approximately 4.5" high, and the larger ones approx 6" high - there may be slight variations in sizes, as moulds are not used.  If you are having a very small top tier, the figure can be adapted accordingly



WILL THEY LOOK LIKE US:

Your facial features are not copied - the cake toppers are a fun and cute caricature which represents you.    



CAN I REQUEST ANY DESIGN AT ALL:

Absolutely any design can be requested - limited only by your imagination.  



HOW LONG DO THE FIGURES LAST:

They are everlasting, and do not require any special care.  They are however best kept dry and out of strong sunshine.  If you accidentally break the item, an invisible repair can easily be carried out using superglue.  Alternatively, you are welcome to return the item for me to repair it for you.



HOW DO I ORDER:

Please place your order via my Etsy shop.  https://www.etsy.com/uk/shop/AceCharacters   The items displayed there are examples of previous orders.  Your figure will be made to your own specifications.  Alternatively you can use the contact form on the last page of the website



WHEN SHOULD I PLACE MY ORDER

I only accept a limited number of orders per month, to ensure plenty of time for the figures to be made. Some months get booked up very quicky so you are advised to order well in advance of the date of your event.  Orders are received up to two years in advance.



WHAT DETAILS WILL I NEED TO SUPPLY

The more detail you can give, the better.  The basic information required would be as follows

    Bride - dress - hairstyle & colour - bouquet - veil/tiara

    Groom - suit - tie - hair style & colour - shoes 

Please supply clear photographs



WHAT IF I DON'T HAVE ALL MY DETAILS PLANNED

You do not need to supply all the details when you place your order.  They will be required at least two months in advance of the date.  Once your order has been accepted a slot will have been booked for your figures to be made.



WHAT ABOUT LAST MINUTE ORDERS

Please contact me if you wish to order at very short notice.  I will make your topper if possible, but this will be dependant on other bookings



WHEN AND HOW DO I PAY

Payment is required when your order is accepted, and can be made using the very easy to follow Etsy checkout, after adding an item to your cart.  



WHEN WILL I RECEIVE MY CAKE TOPPER

The figures are made in wedding date order, and yours will be delivered at least two weeks before the date of the event.  Of course you can request to have your cake topper further in advance if you like.  



WHAT IF I DECIDE TO CANCEL MY ORDER

If you give a minimum of three months notice I will refund your payment, (minus £10 admin fee) Cancellations cannot be accepted once work has started on the cake topper



HOW WILL MY ITEM BE PACKAGED

The cake toppers are wrapped in white tissue paper, then placed into an attractive gift box which is filled with protective styrofoam.  The gift box is placed inside another sturdy, double walled cardboard box which again is filled with protective packaging.  The parcel will be labelled 'fragile'



WHAT METHOD OF POSTAGE WILL BE USED

Royal Mail first class parcel post is used.  The package can be tracked and a signature is required on delivery.